ServiceNow CIS-SPM Exam Actual Questions

A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in theProduct Documentationfor ServiceNow.

The project status report allows project managers to do the following:

Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in theProduct Documentationfor ServiceNow.

Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in theProduct Documentationfor ServiceNow.

A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in theProduct Documentationfor ServiceNow.

If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in theProduct Documentationfor ServiceNow.

Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in theProduct Documentationfor ServiceNow.