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ServiceNow Certified System Administrator
Last Updated: Oct 2, 2024
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400 Questions and Answers for the ServiceNow CSA exam
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ServiceNow Certified System Administrator Syllabus
- Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
- Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
- Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
- Self Service & Automation: Sub-topics related to knowledge management, service catalog, and flow designer are present in this topic. Lastly, it discusses virtual agent sub-topic.
- Database Management: The topic of database management focuses on data schema, application or access control, importing data. Lastly, it focuses on CMDB and CSDM.
- Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.