ServiceNow CSA Exam Actual Questions

The questions for CSA were last updated on Oct 3, 2024.

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Question No. 1

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

AClick Personalize List

BRight click on any column header. Context Menu > Configure > List Layout

CClick List Context Menu > Personalize List

DClick List Content Menu > Configure > List Layout

Show Answer

Correct Answer: B

To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2.This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2.Users can also drag and drop the fields to change the order of the columns2.

How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2

Question No. 2

Which feature ensures data consistency white importing data using import sets and web services?

AClient Script

BUl Policy

CData Policy

DCSDM

EBusiness Rule

Show Answer

Correct Answer: C

Data policies are used to define rules that govern the creation, modification, and deletion of data in ServiceNow. These policies can be used to ensure data consistency by enforcing data quality standards and preventing invalid or inaccurate data from being imported.

ServiceNow Product Documentation: Data policies overview -https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

Question No. 3

Which low components allow you to specify when a flow should be run?

ATrigger and Condition Pill

BScope and Trigger Condition

CTrigger and Condition

DTrigger Criteria and Clock

ECondition and Table

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Correct Answer: C

Triggers define when a flow should start running, and conditions are used to specify the specific circumstances under which a flow should run. By combining triggers and conditions, you can create flows that run only when specific events occur and only for certain types of records.

ServiceNow Product Documentation: Flow Designer - Overview -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Product Documentation: Flow triggers -https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/reference/flow-triggers.html

Question No. 4

When using Flow Designer what is the Flow Execution initiated by?

AA trigger

BAn existing subflow

CAllow logic

DAn execution data pill

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Correct Answer: A

A trigger is an activity that, once specified, automatically initiates a flow1.A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1.

Flow trigger types - Product Documentation: San Diego - ServiceNow1